Enjoy this on-demand webinar presented by Merchant Centric, together with Results Thru Strategy, and Jefferies Data Strategy for Equity Research. We will discuss guest sentiment for the restaurant industry, the Coronavirus pandemic impact, and what 24 million guests said are the Key Themes driving changes in sentiment.
In this on-demand webinar, we will:
- Answer the question of how big the impact of COVID-19 was on the restaurant industry and the level of recovery
- Discuss how COVID-19 changed guest sentiment and its influence on Loyalty & Referral and whether it will last
- Identify which Restaurant Cuisines fared better or worse in Guest Sentiment and why
- Cover how restaurant brands can use guest feedback to increase sales
- Address your questions on what’s most important now