Subscribe for Future Reports

Get the latest information on consumer trends and what matters most within the restaurant industry delivered to your inbox.

To help assess the impact of Covid-19 on the entire Restaurant Industry, Merchant Centric has examined the monthly Rating Trend for all restaurants and all guest reviews for 2020. That includes feedback from more than 24 million restaurant guests. And since different restaurant cuisines perform differently, we have also broken out the performance of the top 20 restaurant cuisine categories as well. 


Watch the Webinar

In case you missed it, we encourage you to watch our webinar covering important topics in our restaurant data report.


Missed the Webinar?

We've got you covered. Enjoy the 2020 National Restaurant Data Report webinar any time you'd like. Click "Access Now" and learn about what 24 million guests said about restaurants in 2020.

Access Now
  • Will re-openings hurt sales of restaurant groups that benefited from closures?
  • How will inflation and price/value factors help or hurt different restaurant groups?
  • Will restaurant groups that benefited from closures be able to make up the guest satisfaction gap?
  • How will 2020 guest experiences affect guest behavior in 2021?
  • How will the Restaurants industry recover from the low marks for Staff when hiring is harder and more expensive?
  • Will delivery become an even bigger factor for non-traditional delivery groups?
  • Will new openings beat legacy guest satisfaction experiences and take share?
  • Which regions and concepts will fare best under these competitive circumstances?

Turn Customer Feedback into Sales

Get actionable insights from your customer feedback to enhance guest experience and get more 5-star views that increase sales.

Talk to Sales