This report analyzes guest satisfaction trends throughout 2021 and the Key Themes that reflect their actions. Additionally, we provide a snapshot of trends based on six restaurant segments to enhance performance benchmarking as well as insights on how guests' opinions compared between Emerging and Established brands.  

To help assess the impact of Covid-19 on the entire Restaurant Industry, Merchant Centric has examined the monthly Rating Trend for all restaurants and all guest reviews for 2020. That includes feedback from more than 24 million restaurant guests. And since different restaurant cuisines perform differently, we have also broken out the performance of the top 20 restaurant cuisine categories as well.