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This report analyzes guest satisfaction trends throughout 2021 and the Key Themes that reflect their actions. Additionally, we provide a snapshot of trends based on six restaurant segments to enhance performance benchmarking as well as insights on how guests' opinions compared between Emerging and Established brands.  

 

Watch the Webinar

In case you missed it, we encourage you to watch our webinar covering important topics in our restaurant data report.

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How Restaurant Leaders Use Data to Drive Success

Recorded on: May 10th, 2022

Learn how restaurant operators leverage data to drive success and find out how your brand stacks up relative to your segment and/or cuisine.

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To help assess the impact of Covid-19 on the entire Restaurant Industry, Merchant Centric has examined the monthly Rating Trend for all restaurants and all guest reviews for 2020. That includes feedback from more than 24 million restaurant guests. And since different restaurant cuisines perform differently, we have also broken out the performance of the top 20 restaurant cuisine categories as well. 

 

Watch the Webinar

In case you missed it, we encourage you to watch our webinar covering important topics in our restaurant data report.

report_nrdr_1

What 24 Million Restaurant Guests Said About 2020: The National Restaurant Report

Recorded on: May 19th, 2021

Learn more about the 2020 National Restaurant Data Report any time you'd like. Click "Access Now" and discover what 24 million guests said about restaurants in 2020.

Featuring:

On-Demand Webinar

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Our reporting is designed to give restaurant owners a deeper understanding behind the actions and opinions of their guests. Get actionable insights correlating sales with feedback.

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